Privacy Policy

Information We Collect

At Mentoria Boosta, we collect information that helps us provide you with personalized financial mentoring services. When you create an account with us, we gather basic personal details including your name, email address, phone number, and location. This information allows us to tailor our budgeting guidance to your specific needs and circumstances.

We also collect information about how you use our services, including which learning modules you access, how long you spend on different sections, and what types of budgeting tools you find most helpful. This data helps us improve our platform and create more effective financial education content.

How We Use Your Information

Your personal information serves several important purposes in delivering our financial mentoring services. We use your data to create personalized budgeting plans, send relevant educational content, and track your progress toward financial goals. Our team analyzes usage patterns to identify areas where we can enhance the user experience and develop new features that address common financial challenges.

Service Delivery

We process your information to deliver our core services, including personalized budget recommendations, progress tracking, and educational content delivery. Your financial goals and preferences help us customize the learning experience to match your specific situation, whether you're just starting to budget or looking to optimize existing financial habits.

Communication and Support

We use your contact information to send important updates about your account, respond to support inquiries, and share relevant financial education resources. You can control the frequency and types of communications you receive through your account settings. Our support team may access your account information to resolve technical issues or answer questions about our services.

Data Sharing and Third Parties

Mentoria Boosta maintains strict controls over who can access your personal information. We do not sell, rent, or trade your data to marketing companies or data brokers. However, we do work with trusted service providers who help us operate our platform and deliver our services effectively.

All third-party service providers are required to maintain the same level of data protection that we enforce internally. We have contractual agreements that limit how these partners can use your information and require them to protect your data according to industry standards.

Your Privacy Rights

You have significant control over your personal information and how we use it. Canadian privacy laws, including PIPEDA, grant you specific rights regarding your data. We've designed our systems to make it easy for you to exercise these rights and maintain control over your information.

Access and Portability

You can request a complete copy of all personal information we have about you. This includes your account details, usage history, and any communications you've had with our support team. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.

Correction and Updates

If any of your personal information is inaccurate or outdated, you can update it directly through your account settings or by contacting our support team. We'll make the necessary corrections promptly and notify any third parties who may have received the incorrect information.

Deletion and Withdrawal

You have the right to request deletion of your personal information, subject to certain legal and operational requirements. When you delete your account, we remove your personal data from our active systems within 90 days. Some information may be retained in backup systems for up to one year for security and legal compliance purposes.

Data Security and Protection

Protecting your personal information is a fundamental responsibility we take seriously. We implement multiple layers of security controls to safeguard your data against unauthorized access, theft, and misuse. Our security measures include both technical safeguards and administrative procedures designed to protect your privacy.

We monitor our systems continuously for potential security threats and update our protection measures regularly. In the unlikely event of a data breach that could affect your personal information, we will notify you and relevant authorities within 72 hours as required by law.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods based on their purpose and regulatory requirements.

Active Account Data

While your account is active, we maintain your personal information, learning progress, and usage history to provide continuous service. This data helps us track your financial education journey and provide personalized recommendations based on your goals and preferences.

Inactive Account Procedures

If you don't use your account for 24 months, we'll send you a notification asking if you want to keep your account active. If we don't hear from you within 60 days, we'll begin the process of deleting your personal information, starting with the most sensitive data and working through less critical information over a 12-month period.

International Data Transfers

As a Canadian company, we primarily store and process your data within Canada. However, some of our service providers may process your information in other countries, including the United States. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights.

All international data transfers are governed by contractual agreements that require the same level of protection that would be provided under Canadian privacy laws. We regularly review these arrangements to ensure they continue to meet our privacy standards.

Children's Privacy

Our services are designed for adults who are managing their own finances. We do not knowingly collect personal information from individuals under 16 years of age. If we become aware that we have collected information from someone under 16, we will delete that information immediately and close any associated account.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We will investigate the situation and take appropriate action to protect the child's privacy.

Cookie Policy and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These small data files help us remember your preferences, maintain your login session, and understand how you use our services. Most of the cookies we use are essential for the platform to function properly.

You can control cookie settings through your browser, but disabling certain cookies may limit some features of our platform. We use analytics cookies to understand user behavior and improve our services, but this data is anonymized and cannot be used to identify individual users.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through your account email and provide a summary of the key updates. You'll also see a notification when you next log into your account.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. The most current version will always be available on our website, and we'll maintain a record of previous versions for reference.